Senior Fraud Operations Lead (Remote-First)

missionlane; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Wellness stipend

Health/dental/vision insurance

Disability coverage

Paid parental leave

Flexible spending account

Job summary

Mission Lane, a U.S. fintech leader, is seeking a Senior Operations Lead, Fraud to grow and coach a 13–15 person Fraud Associates team. You will drive coaching rhythms, balance fraud prevention with customer experience, and lead performance improvements across the group.

The role requires 3+ years leading fraud operations, strong data skills, and the ability to navigate high‑risk scenarios. This remote‑first role supports US locations with travel to Richmond, VA as needed.

Qualifications

• 3+ years of experience leading customer operations, risk, or fraud teams
• Experience coaching direct reports and driving development
• Ability to read performance dashboards and translate into coaching actions
• Strong written and verbal communication skills
• Comfort making high‑risk decisions with incomplete information

Responsibilities

• Lead a team of 13 to 15 Fraud Associates with 1:1 coaching and development
• Coach against operational targets using data to identify trends and close gaps
• Serve as escalation point for complex, high-risk fraud cases and customer situations
• Build an inclusive, trusted team culture with accountability and open communication
• Manage day-to-day team logistics: schedule adherence, time-off, and peak-period staffing
• Translate company strategy into clear, actionable direction for the team

Skills

Team leadership

Coaching

Data interpretation

Fraud awareness

Performance management

Communication

Job description

Mission Lane, a U.S. fintech leader, is seeking a Senior Operations Lead, Fraud to grow and coach a 13–15 person Fraud Associates team. You will drive coaching rhythms, balance fraud prevention with customer experience, and lead performance improvements across the group.

The role requires 3+ years leading fraud operations, strong data skills, and the ability to navigate high‑risk scenarios. This remote‑first role supports US locations with travel to Richmond, VA as needed.