Senior Fleet Admin & Operations Leader

Verizon; Irving (TX); On-site; USD 84,000 - 146,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Personal days

Job summary

Verizon is seeking a Fleet Administrative Support Manager to lead the National Fleet Service Center, overseeing a high-volume, centralized fleet operation. You will manage a represented workforce, supervise vehicle registrations, titling, and fuel-card administration while driving cost control and contract compliance.

You will balance labor relations, financial oversight, and performance metrics, using SAP, Verint, and other enterprise tools to deliver reliable fleet services across

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience in fleet operations, shared services, centralized administration, or logistics.
• Experience supervising employees, managing operational workflows, or leading business processes.
• Proficiency with operational systems, data analysis, and Google Workspace or Microsoft Office.
• Ability to work onsite as required to support staff, records, and secured fleet functions.

Responsibilities

• Team Leadership & Labor Relations: Direct, develop, and lead represented associates operating within collective bargaining agreements, company policies and performance expectations.
• Core Administrative & Fleet Operations: Oversee high-volume vehicle registration, renewal, titling, licensing, fuel-card administration (WEX), tolls, and customer support services across multiple jurisdictions.
• Financial Management & Vendor Oversight: Manage departmental spend, forecasts, invoice reconciliation, financial controls, and vendor SLAs to ensure contract compliance, billing accuracy, and cost reduction.
• Operational Performance & KPI Management: Monitor SLAs, KPIs, transaction aging, productivity, and staffing coverage using systems like SAP, Cisco Finesse, and Verint workforce management.
• Process Improvement & Root-Cause Analysis: Identify operational backlogs and systemic issues, distinguishing between process, technology, training, and capacity bottlenecks to implement lasting solutions.
• Governance & Audit Readiness: Maintain standard operating procedures, continuous compliance controls, risk management, and audit-ready documentation.

Skills

Leadership

Data analysis

Cross-functional collaboration

Problem solving

onsite work

Education

Bachelor's degree or 4+ years in related field

Tools

SAP

Cisco Finesse

Verint

MS Office

Google Workspace

WEX

Job description

Verizon is seeking a Fleet Administrative Support Manager to lead the National Fleet Service Center, overseeing a high-volume, centralized fleet operation. You will manage a represented workforce, supervise vehicle registrations, titling, and fuel-card administration while driving cost control and contract compliance.

You will balance labor relations, financial oversight, and performance metrics, using SAP, Verint, and other enterprise tools to deliver reliable fleet services across