Fleet Administrative Support Manager

Verizon Communications; Irving (TX); On-site; USD 84,000 - 146,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) matching

Paid holidays and time off

Tuition assistance

Job summary

Verizon Communications is seeking an experienced Fleet Administrative Support Manager to lead a large, centralized fleet operation across multiple jurisdictions. The role covers vehicle registrations, titling, fuel-card administration, tolls, and customer support, with strong focus on cost control and vendor oversight.

You will supervise represented employees, drive KPI performance, and ensure compliance within union agreements.

Qualifications

• Bachelor’s degree or four or more years of work experience.
• Four+ years of relevant work experience in fleet operations, shared services, centralized administration, or logistics.
• Experience supervising employees or leading business processes.
• Proficiency with operational systems, data analysis, and Google Workspace or Microsoft Office.
• Ability to work onsite to support staff, records, and secured fleet functions.

Responsibilities

• Direct, develop, and lead represented associates under collective bargaining agreements and company policies.
• Oversee high-volume vehicle registration, renewal, titling, licensing, fuel-card administration, tolls, and customer support across jurisdictions.
• Manage departmental spend, forecasts, invoice reconciliation, financial controls, and vendor SLAs for cost reduction.
• Monitor SLAs, KPIs, transaction aging, productivity, and staffing coverage using SAP, Cisco Finesse, and Verint tools.
• Identify operational backlogs and root causes to implement lasting process improvements.
• Maintain SOPs, compliance controls, risk management, and audit-ready documentation.

Skills

Team leadership

Labor relations

Data analysis

Google Workspace

Microsoft Office

Education

Bachelor's degree or 4+ years experience

Tools

SAP

Cisco Finesse

Verint

Google Workspace

Microsoft Office

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a Fleet Administrative Support Manager supporting the National Fleet Service Center (NFSC), you will lead a complex, high-volume centralized fleet operation supporting a large, geographically dispersed vehicle portfolio. You will manage represented employees responsible for critical fleet functions, including vehicle registrations, titling, fuel-card administration, tolls, invoice reconciliation, and customer support. In this role, you will balance employee performance, vendor management, compliance, and cost control to drive operational excellence across organizational boundaries.

Your responsibilities will include:

• Team Leadership & Labor Relations: Direct, develop, and lead represented associates operating within collective bargaining agreements, company policies and performance expectations.
• Core Administrative & Fleet Operations: Oversee high-volume vehicle registration, renewal, titling, licensing, fuel-card administration (WEX), tolls, and customer support services across multiple jurisdictions.
• Financial Management & Vendor Oversight: Manage departmental spend, forecasts, invoice reconciliation, financial controls, and vendor SLAs to ensure contract compliance, billing accuracy, and cost reduction.
• Operational Performance & KPI Management: Monitor SLAs, KPIs, transaction aging, productivity, and staffing coverage using systems like SAP, Cisco Finesse, and Verint workforce management.
• Process Improvement & Root‑Cause Analysis: Identify operational backlogs and systemic issues, distinguishing between process, technology, training, and capacity bottlenecks to implement lasting solutions.
• Governance & Audit Readiness: Maintain standard operating procedures, continuous compliance controls, risk management, and audit‑ready documentation.

What we’re looking for...

You are an accountable leader who takes complete ownership of results and drives cross-functional issues through to final resolution. You understand both operational and financial metrics, and you use data to diagnose root causes rather than symptoms. You thrive in structured, fast-paced environments, leading unionized workforce teams, collaborating across organizational boundaries, and guiding employees through operational and systems changes.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience in fleet operations, shared services, centralized administration, or logistics.
• Experience supervising employees, managing operational workflows, or leading business processes.
• Proficiency with operational systems, data analysis, and Google Workspace or Microsoft Office.
• Ability to work onsite as required to support staff, records, and secured fleet functions.

Even better if you have one or more of the following:

• Experience supervising represented/union employees and working within a collective bargaining agreement.
• Background in vehicle titling, licensing, registration, or DMV processes across multiple jurisdictions.
• High-volume invoice processing, financial controls, and vendor management experience (e.g., WEX fuel programs).
• Experience using SAP, Cisco Finesse, Verint, or equivalent fleet and workforce management platforms in addition to MS Office and or Google Suite.
• Experience in root‑cause analysis, process automation, workflow optimization, or change management.
• Industry certifications such as CAFM, Project Management (PMP), or Lean/Continuous Improvement.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $83,500 - $146,000.

Where you’ll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.