Senior Fleet Account Manager – Client Success & Operations

Socket.dev; Schaumburg (IL); On-site; USD 65,000 - 92,000; Full time

Job summary

Wheels is seeking a Sr. Account Manager, Fleet Administrative Services in a hybrid role located in Georgia or Illinois to lead day-to-day client strategies and ensure high-quality experiences across portfolios.

The role requires five years of customer service and fleet management experience, plus strong communication, data analysis, and process-improvement skills. Travel and cross-functional collaboration are expected.

Qualifications

• Five years of customer service experience in a high-volume environment.
• Five years as an Account Manager and/or expert in Fleet Management.
• Bachelor’s degree preferred; High School Diploma required.

Responsibilities

• Meet Client Services Department KPIs and standards for responsiveness and quality.
• Coordinate with the Fleet Consulting Executive and Client Services Manager to maintain account communication and client expectations.
• Identify, manage, and maintain cycle time commitments via Salesforce, email, and phone.
• Provide guidance to clients by analyzing current vs. past client situations and offering proactive solutions.
• Provide input and take responsibility for improving processes that benefit clients and Wheels efficiency.
• Lead training for Associate Account Managers, Account Managers and peers.
• Responsible for all transactional activities, quality checking and responsiveness results for your portfolio.

Skills

Communication

Excel proficiency

Math skills

Time management

Diplomacy

Teamwork

Problem solving

Data analysis

Process improvement

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Tableau

Job description

Wheels is seeking a Sr. Account Manager, Fleet Administrative Services in a hybrid role located in Georgia or Illinois to lead day-to-day client strategies and ensure high-quality experiences across portfolios.

The role requires five years of customer service and fleet management experience, plus strong communication, data analysis, and process-improvement skills. Travel and cross-functional collaboration are expected.