Senior Fleet Account Manager - Client Success & Ops

Wheels, LLC; Schaumburg (IL); Hybrid; USD 65,000 - 92,000; Full time

Job summary

Wheels, LLC is seeking a Senior Account Manager for Fleet Administrative Services to lead client-specific strategies and ensure high-quality experiences across a diverse portfolio.

You will manage SOPs, resolve issues, and drive compliance while mentoring peers and supporting training efforts. This hybrid role requires strong communication, data analysis, and relationship-building skills in a fast-paced environment.

Qualifications

• High School Diploma required, Bachelor’s degree preferred; five years of customer service in a high-volume setting.
• Five years as an Account Manager or expert in Fleet Management; PM and Salesforce experience desired.
• Experience with Tableau and Salesforce beneficial; strong analytical skills required.

Responsibilities

• Meet KPIs for responsiveness and quality within Client Services.
• Lead and mentor Associate Account Managers and peers to maintain service standards.
• Own SOPs, resolve client issues, and drive compliance across Fleet Administration.
• Provide data-driven guidance to clients and internal teams to improve processes.
• Prepare for client QBRs and SLA/KPI discussions; escalate and resolve escalations promptly.
• Train drivers and client contacts on reports, subscriptions, and available options.

Skills

Communication skills

Excel

Data analysis

Time management

Team collaboration

Problem solving

Critical thinking

Data organization

Process improvement

Business acumen

Education

Bachelor’s degree preferred

Tools

Salesforce

Tableau

Job description

Wheels, LLC is seeking a Senior Account Manager for Fleet Administrative Services to lead client-specific strategies and ensure high-quality experiences across a diverse portfolio.

You will manage SOPs, resolve issues, and drive compliance while mentoring peers and supporting training efforts. This hybrid role requires strong communication, data analysis, and relationship-building skills in a fast-paced environment.