Associate Account Manager - Client Success & Growth

wheels; Alpharetta (GA); On-site; USD 55,000 - 70,000; Full time

Job summary

Wheels is seeking an Associate Account Manager in Alpharetta, GA, to support client services and help grow into a future Account Manager. You will work with Account Managers, Fleet Consulting Executives, and operations to ensure top-tier service and client retention.

This developmental role emphasizes ownership, data-driven reporting, and process improvements while you learn Wheels systems and policies in a fast-paced environment.

Qualifications

• High School diploma required; Bachelor's degree preferred.
• 1-2 years of relevant customer service experience.
• Intermediate to Advanced Proficiency in Microsoft Excel.
• Salesforce experience preferred.

Responsibilities

• Actively build knowledge and skills to transition into account management.
• Research, collect data, update status events, and prepare client reports.
• Respond to clients and internal customers within service levels and prioritize inquiries.
• Improve processes to benefit clients and Wheels efficiency.
• Develop and maintain SOPs for internal and client-specific processes.
• Meet or exceed departmental KPIs and provide coverage as needed.
• Foster cross-functional collaboration and strong client relationships.

Skills

Client relationships

Communication skills

Time management

Microsoft Office

Detail oriented

Problem solving

Independent work

Education

High School diploma

Bachelor's degree preferred

Excel proficiency

Salesforce experience

Tools

Salesforce

Microsoft Excel

Job description

Wheels is seeking an Associate Account Manager in Alpharetta, GA, to support client services and help grow into a future Account Manager. You will work with Account Managers, Fleet Consulting Executives, and operations to ensure top-tier service and client retention.

This developmental role emphasizes ownership, data-driven reporting, and process improvements while you learn Wheels systems and policies in a fast-paced environment.