Hybrid Fleet Account Manager - Client Success & Compliance

Wheels, Inc; Schaumburg (IL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Annual incentive plan

Market-leading, competitive benefits

Job summary

Wheels is seeking an Account Manager, Fleet Administration to manage a diverse client portfolio and drive fleet efficiency through Driver and Vehicle Management, and Decision Management. You will partner with Fleet Consulting and Client Services to ensure compliance, train clients on reports, and escalate issues to resolution while maintaining high service standards.

The role focuses on driving driver compliance, building strong client relationships, and delivering actionable insights via

Qualifications

• High School Diploma required.
• Bachelor’s degree preferred.
• 2 years customer service experience in a high volume, multi-tasking environment.
• Salesforce & Tableau experience preferred.

Responsibilities

• Manage a diverse portfolio of clients and align fleet goals.
• Coordinate with Fleet Consulting Executive and Client Services Manager on communications.
• Provide training on reports and tools, and set up subscriptions.
• Lead regular Action Register calls and track progress to completion.
• Resolve client escalations from investigation to resolution.
• Develop SOPs for internal and client-specific processes.
• Support QBRs and KPI discussions.

Skills

Communication

Salesforce

Tableau

Project management

Teamwork

Time management

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Tableau

Job description

Wheels is seeking an Account Manager, Fleet Administration to manage a diverse client portfolio and drive fleet efficiency through Driver and Vehicle Management, and Decision Management. You will partner with Fleet Consulting and Client Services to ensure compliance, train clients on reports, and escalate issues to resolution while maintaining high service standards.

The role focuses on driving driver compliance, building strong client relationships, and delivering actionable insights via