Associate Account Manager – Client Success & Growth

Wheels, Inc; Alpharetta (GA); Hybrid; USD 41,000 - 57,000; Full time

Benefits offered by this job

Benefits package

Wellness program

Learning & development opportunities

Job summary

Wheels, Inc. in Alpharetta, GA seeks an Associate Account Manager to support client services and help grow into an Account Manager. You’ll collaborate with Account Managers, Fleet Consulting Executives, and operations to deliver top‑notch service and drive 100% client retention.

This full‑time, hybrid role emphasizes research, reporting, issue resolution, and cross‑functional teamwork. Excel and Salesforce experience are preferred, with a strong ownership mindset and eagerness to learn.

Qualifications

• High School diploma required.
• 1-2 years of relevant customer service experience.
• Intermediate to advanced proficiency in Microsoft Excel.
• Salesforce experience preferred.

Responsibilities

• Support client services across the account portfolio to help ensure client retention and satisfaction.
• Respond to inquiries and coordinate with internal teams to resolve issues promptly.
• Prepare reports and conduct data research to inform client decisions.
• Keep SOPs up to date and assist in process improvements for efficiency.
• Build and maintain strong client relationships with cross‑functional teams.
• Meet or exceed departmental KPIs and provide coverage as needed.

Skills

Client knowledge

Customer service

Microsoft Excel

Salesforce experience

Written and oral communication

Time management

Education

High School diploma

Bachelor’s degree preferred

Tools

Salesforce

Job description

Wheels, Inc. in Alpharetta, GA seeks an Associate Account Manager to support client services and help grow into an Account Manager. You’ll collaborate with Account Managers, Fleet Consulting Executives, and operations to deliver top‑notch service and drive 100% client retention.

This full‑time, hybrid role emphasizes research, reporting, issue resolution, and cross‑functional teamwork. Excel and Salesforce experience are preferred, with a strong ownership mindset and eagerness to learn.