Associate Account Manager — Client Success & Growth Path

Wheels, LLC; Alpharetta (GA); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Wheels, LLC in Georgia/Alpharetta is seeking an Associate Account Manager to support the Client Services organization and grow into a future Account Manager. You will work with Account Managers, Fleet Consulting Executives, and operations to deliver exceptional service and maintain client relations.

The role emphasizes reliability, data accuracy, and timely responses in a fast-paced environment. It offers a development path, cross-functional collaboration, and exposure to Salesforce KPIs as you

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• 1-2 years of relevant customer service experience
• Intermediate to Advanced Proficiency in Microsoft Excel
• Salesforce experience preferred

Responsibilities

• Build knowledge to transition into account management.
• Research, collect data, update status events, and prepare reporting per client parameters.
• Respond to clients and internal customers within SLAs, prioritize inquiries, and escalate complex issues when needed.
• Improve processes to benefit clients and Wheels.
• Develop and maintain SOPs for internal and client processes.
• Meet or exceed Salesforce KPIs.
• Provide coverage during absences.
• Foster client relationships and cross‑functional collaboration.
• Learn systems, policies, and stay updated.
• Maintain confidentiality of received information.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Problem solving

Time management

Microsoft Office

Education

High School diploma

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Excel

Job description

Wheels, LLC in Georgia/Alpharetta is seeking an Associate Account Manager to support the Client Services organization and grow into a future Account Manager. You will work with Account Managers, Fleet Consulting Executives, and operations to deliver exceptional service and maintain client relations.

The role emphasizes reliability, data accuracy, and timely responses in a fast-paced environment. It offers a development path, cross-functional collaboration, and exposure to Salesforce KPIs as you