Fleet Solutions Partner

Socket.dev; Schaumburg (IL); On-site; USD 55,000 - 77,000; Full time

Job summary

Wheels is seeking an Account Manager, Fleet Administration in Schaumburg, IL to act as a trusted partner for clients, ensuring fleet programs run compliantly and efficiently. You will drive driver compliance, manage communications, and coordinate with internal teams to deliver an exceptional client experience.

The role requires strong communication, project management, and Salesforce/Tableau experience, with a hybrid work model and a focus on process improvements and training.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 2 years of customer service in a high-volume, multi-tasking environment.
• Salesforce and Tableau experience preferred.

Responsibilities

• Manage a diverse portfolio of clients.
• Partner with clients on fleet goals and expectations.
• Coordinate with Fleet Consulting Executive and Client Services Manager.
• Improve client-specific processes for optimal fleet operations.
• Lead trainings for drivers and client contacts on available tools.
• Support QBRs and SLA/KPI discussions.
• Handle client escalations and ensure resolution.

Skills

Verbal communication

Written communication

MS Office

Math skills

Time management

Diplomacy

Team player

Multitasking

Independence

Professionalism

Problem solving

Education

High School Diploma

Bachelor’s degree

Project management

Customer service experience

Tools

Salesforce

Tableau

Job description

Wheels is seeking an Account Manager, Fleet Administration in Schaumburg, IL to act as a trusted partner for clients, ensuring fleet programs run compliantly and efficiently. You will drive driver compliance, manage communications, and coordinate with internal teams to deliver an exceptional client experience.

The role requires strong communication, project management, and Salesforce/Tableau experience, with a hybrid work model and a focus on process improvements and training.