Senior Fleet Account Manager - Strategic Client Success

Wheels, Inc; Schaumburg (IL); Hybrid; USD 65,000 - 92,000; Full time

Job summary

Wheels, Inc. in Schaumburg, IL seeks a Sr. Account Manager, Fleet Administrative Services to lead day-to-day execution of client-specific strategies and ensure a consistently high-quality experience across your portfolio.

You will own SOPs and act as a trusted decision-maker, resolving issues, driving compliance, and proactively managing performance across driver, vehicle, and data-driven operations. As a senior team member, you will mentor associates, contribute to training, and collaborate

Qualifications

• High school diploma required; bachelor’s degree preferred.
• 5+ years in customer service in a high-volume environment.
• 5+ years as an Account Manager or expert in Fleet Management.

Responsibilities

• Meet KPIs for responsiveness and quality.
• Lead and mentor Associate/Account Managers.
• Manage cycle time commitments via Salesforce, email, and phone.
• Provide guidance to improve processes and client satisfaction.
• Coordinate cross-functional collaboration to meet client needs.
• Lead client escalations and drive resolutions.

Skills

Excellent communication

Microsoft Excel

Critical thinking

Time management

Team collaboration

Education

High School Diploma

Bachelor’s degree preferred

Tools

Salesforce

Tableau

Job description

Wheels, Inc. in Schaumburg, IL seeks a Sr. Account Manager, Fleet Administrative Services to lead day-to-day execution of client-specific strategies and ensure a consistently high-quality experience across your portfolio.

You will own SOPs and act as a trusted decision-maker, resolving issues, driving compliance, and proactively managing performance across driver, vehicle, and data-driven operations. As a senior team member, you will mentor associates, contribute to training, and collaborate