Senior Financial Navigator - Emergency Department

IU Health; Bloomington (IN); On-site; USD 30,000 - 39,000; Full time

Job summary

IU Health's Bloomington Emergency Department seeks a RCS-Senior Associate-Financial Navigation to guide patients through financial screening, verify coverage, and assess assistance options. This full-time role supports the revenue cycle by arranging payment plans and removing barriers to care in a fast-paced hospital setting.

You will collaborate with clinical staff, registration, social work and case management, must have customer service experience, Medicaid knowledge, and Indiana Navigator

Qualifications

• Customer service experience in a healthcare setting.
• Medicaid experience and understanding of coverage options.
• Registration or hospital intake experience.
• Indiana Navigator license must be obtained within 30–45 days of hire.

Responsibilities

• Screen uninsured and under-insured patients for federally funded programs.
• Verify coverage and determine eligibility for financial assistance.
• Establish payment arrangements and help resolve financial barriers to care.
• Collaborate with clinical, registration, social work, case management and revenue-cycle teams.

Skills

Customer service

Medicaid experience

Registration/hospital experience

Education

High School Diploma/GED or equivalent years of experience

Job description

IU Health's Bloomington Emergency Department seeks a RCS-Senior Associate-Financial Navigation to guide patients through financial screening, verify coverage, and assess assistance options. This full-time role supports the revenue cycle by arranging payment plans and removing barriers to care in a fast-paced hospital setting.

You will collaborate with clinical staff, registration, social work and case management, must have customer service experience, Medicaid knowledge, and Indiana Navigator