RCS Senior Associate - Financial Navigation

Indiana University Health; Indianapolis (IN); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

IU Health is seeking a RCS-Senior Associate-Financial Navigation to join the University Hospital’s Patient Financial Services team. You will work directly with patients to identify financial needs, verify coverage, assess financial assistance options, establish payment plans, and help resolve barriers to care.

The role requires customer service, Medicaid experience, and hospital registration expertise, with licensure through the Indiana State Navigator program within 30–45 days of hire.

Qualifikationen

• Customer service experience in a healthcare setting.
• Experience with Medicaid programs and hospital registrations.
• Familiarity with financial navigation duties and insurance verification.

Aufgaben

• Screen uninsured and under-insured patients for federally funded programs.
• Assist patients in identifying financial needs, verify coverage, and establish payment arrangements.
• Collaborate with clinical, registration, social work, and revenue-cycle teams to resolve financial barriers.

Kenntnisse

Customer service

Medicaid experience

Registration/hospital experience

Ausbildung

High School Diploma/GED

Jobbeschreibung

Overview

RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the University Hospital. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices.

Because the position operates within the hospital, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Onsite at University Hospital.

Full-time Mon-Fri from 10a-6:30p, 11a-7:30p, or 12p-8:30p.

Key Responsibilities

Screening un-insured and under-insured patients for federally funded programs.

Requirements

Customer service, Medicaid experience, and registration/hospital experience.

Other Requirements

• High School Diploma/GED or equivalent years of experience is required.
• Requires 2-4 years of relevant experience.
• In accordance with State of Indiana requirements, Financial Navigators must hold a current Indiana State Navigator license. Licensure is not required at the time of hire; however, the incumbent must obtain the Indiana State Navigator license within 30 to 45 days of the date of hire.