RCS Senior Associate - Financial Navigation

Indiana University Health; Avon (IN); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Indiana University Health West Hospital is seeking a Financial Navigator in the West Emergency Department. The role involves working directly with patients to identify financial needs, verify coverage, assess assistance options, establish payment plans, and remove barriers to care in a fast-paced ED setting.

The position requires customer service experience, Medicaid exposure, and hospital registration experience, with a licensed Indiana State Navigator within 30–45 days of hire.

Qualifikationen

• High School Diploma or equivalent years of experience.
• 2–4 years of relevant experience.
• Indiana State Navigator license must be obtained within 30–45 days of hire.

Aufgaben

• Screening un-insured and under-insured patients for federally funded programs.
• Identify financial needs, verify coverage, assess financial assistance options, establish payment arrangements, and help resolve financial barriers.

Kenntnisse

Customer service

Ausbildung

High School Diploma/GED

Jobbeschreibung

Onsite at West Hospital.

Full-time Mon-Fri from 10a-6:30p, 11a-7:30p, or 12p-8:30p.

RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the West Emergency Department. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the Emergency Department, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Key Responsibilities

Screening un-insured and under-insured patients for federally funded programs.

Requirements

Customer service, Medicaid experience, and registration/hospital experience.

Other Requirements

• High School Diploma/GED or equivalent years of experience is required.
• Requires 2-4 years of relevant experience.
• In accordance with State of Indiana requirements, Financial Navigators must hold a current Indiana State Navigator license. Licensure is not required at the time of hire; however, the incumbent must obtain the Indiana State Navigator license within 30 to 45 days of the date of hire.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.