RCS Senior Associate - Financial Navigation

Indiana University Health; Bloomington (IN); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Indiana University Health is seeking a RCS-Senior Associate-Financial Navigation onsite at Bloomington Hospital. The role supports the Bloomington Emergency Department and hospital by identifying financial needs, verifying coverage, and helping patients establish payment arrangements to resolve barriers to care.

As a key member of the Patient Financial Services/Revenue Cycle team, you will balance compassionate patient interactions with efficient account resolution in a fast-paced environment,

Qualifikationen

• Customer service experience in healthcare settings.
• Medicaid experience desirable.
• Registration or hospital admission experience.

Aufgaben

• Screen patients for federally funded programs.
• Assist with coverage verification and payment arrangements.
• Collaborate with clinical and revenue-cycle teams.

Kenntnisse

Customer service

Medicaid experience

Registration/hospital experience

Ausbildung

High School Diploma/GED

Jobbeschreibung

Onsite at Bloomington Hospital.

Full-time Mon-Fri from 10a-6:30p, 11a-7:30p, or 12p-8:30p.

RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the Bloomington Emergency Department and Hospital. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The RCS-Senior Associate-Financial Navigation must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the Emergency Department, and hospital the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Key Responsibilities:

Screening un-insured and under-insured patients for federally funded programs.

Requirements:

Customer service, Medicaid experience, and registration/hospital experience.

Other Requirements:

• High School Diploma/GED or equivalent years of experience is required.
• Requires 2-4 years of relevant experience.
• In accordance with State of Indiana requirements, Financial Navigators must hold a current Indiana State Navigator license. Licensure is not required at the time of hire; however, the incumbent must obtain the Indiana State Navigator license within 30 to 45 days of the date of hire.