RCS Senior Associate - Financial Navigation

Indiana University Health; Bloomington (IN); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

IU Health's Bloomington Emergency Department seeks a RCS-Senior Associate-Financial Navigation to guide patients through financial screening, verify coverage, and assess assistance options. This full-time role supports the revenue cycle by arranging payment plans and removing barriers to care in a fast-paced hospital setting.

You will collaborate with clinical staff, registration, social work and case management, must have customer service experience, Medicaid knowledge, and Indiana Navigator

Formación

• Customer service experience in a healthcare setting.
• Medicaid experience and understanding of coverage options.
• Registration or hospital intake experience.
• Indiana Navigator license must be obtained within 30–45 days of hire.

Responsabilidades

• Screen uninsured and under-insured patients for federally funded programs.
• Verify coverage and determine eligibility for financial assistance.
• Establish payment arrangements and help resolve financial barriers to care.
• Collaborate with clinical, registration, social work, case management and revenue-cycle teams.

Conocimientos

Customer service

Medicaid experience

Registration/hospital experience

Educación

High School Diploma/GED or equivalent years of experience

Descripción del empleo

Overview

Onsite at Bloomington Hospital.

Full-time Mon-Fri from 10a-6:30p, 11a-7:30p, or 12p-8:30p.

RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the Bloomington Emergency Department and Hospital. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The RCS-Senior Associate-Financial Navigation must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the Emergency Department, and hospital the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Key Responsibilities:

Screening un-insured and under-insured patients for federally funded programs.

Requirements:

Customer service, Medicaid experience, and registration/hospital experience.

Other Requirements:

• High School Diploma/GED or equivalent years of experience is required.
• Requires 2-4 years of relevant experience.
• In accordance with State of Indiana requirements, Financial Navigators must hold a current Indiana State Navigator license. Licensure is not required at the time of hire; however, the incumbent must obtain the Indiana State Navigator license within 30 to 45 days of the date of hire.