RCS Senior Associate - Financial Navigation

Indiana University Health; Avon (IN); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

IU Health West Hospital is seeking a Financial Navigator/Financial Counselor to join the Patient Financial Services team in the Emergency Department. This onsite role supports patients and families by assessing financial needs, verifying coverage, exploring assistance options, and establishing payment arrangements in a fast-paced ED setting.

Primary duties include screening for federally funded programs and collaborating with clinical and revenue-cycle teams to resolve financial barriers to

Qualifikationen

• Customer service, Medicaid experience, and registration/hospital experience required.
• License/credential requirements per Indiana State Navigator program.

Aufgaben

• Screening uninsured and under-insured patients for federally funded programs.

Kenntnisse

Customer service

Medicaid experience

Registration/hospital experience

Ausbildung

High School Diploma/GED

Jobbeschreibung

Overview

Onsite at West Hospital.

Full-time Mon-Fri from 10a-6:30p, 11a-7:30p, or 12p-8:30p.

RCS-Senior Associate-Financial Navigation serves as a key member of the Patient Financial Services/Revenue Cycle team within the West Emergency Department. This position works directly with patients and families to identify financial needs, verify coverage, assess potential financial assistance options, establish payment arrangements, and help resolve financial barriers associated with healthcare services.

The Financial Counselor must balance compassionate patient interaction with effective account resolution and revenue-cycle practices. Because the position operates within the Emergency Department, the counselor must be comfortable working in a fast-paced environment, prioritizing multiple cases, handling sensitive financial conversations, and collaborating closely with clinical, registration, social work, case management, and revenue-cycle teams.

Key Responsibilities

Screening un-insured and under-insured patients for federally funded programs.

Requirements

Customer service, Medicaid experience, and registration/hospital experience.

Other Requirements

• High School Diploma/GED or equivalent years of experience is required.
• Requires 2-4 years of relevant experience.
• In accordance with State of Indiana requirements, Financial Navigators must hold a current Indiana State Navigator license. Licensure is not required at the time of hire; however, the incumbent must obtain the Indiana State Navigator license within 30 to 45 days of the date of hire.