Ricoh Production Field Service Technician

Pacific Office Automation; Albuquerque (NM); On-site; USD 40,000 - 65,000; Full time

Job summary

An innovative technology company is seeking a Ricoh Production Field Service Technician to join their service team in Albuquerque. This entry-level position offers an exciting opportunity to troubleshoot and repair office equipment while providing top-notch technical support to customers. With a commitment to employee training and certification, this role promises growth and development in a supportive environment. Enjoy a comprehensive benefits package including medical, dental, vision insurance, and a matched 401k. Join a diverse team dedicated to excellence and customer satisfaction.

Benefits

Medical, Dental, Vision, and Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Paid training and certification

Company vehicle

Company-paid trips

Qualifications

• Experience and training with Ricoh required.
• Strong mechanical and electrical mindset.

Responsibilities

• Troubleshooting and repairing office equipment like copiers and printers.
• Providing high-quality technical support to customers.

Skills

Mechanical and Electrical mindset

Experience with Ricoh

Strong computer knowledge

Job description

Ricoh Production Field Service Technician

Join to apply for the Ricoh Production Field Service Technician role at Pacific Office Automation.

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you'll find an innovative technology company with growth opportunities, excellent benefits, and passionate coworkers committed to your success. We aim to be a long-term employer by providing employees with training and certification to keep pace with the rapidly evolving technology of office machines, devices, and software. We believe all voices should be heard, regardless of seniority or tenure.

Position

We are seeking a Ricoh Production Field Service Technician to join our service team in the Albuquerque, NM area. This is a field position covering a POSSIBLE TERRITORY NEAR YOU, servicing Albuquerque and surrounding areas.

Essential Job Duties

1. Troubleshooting and repairing office equipment (copiers, printers, fax machines, etc.)
2. Providing high-quality technical support to our customer base
3. Communicating with customers to ensure satisfaction
4. Developing solutions for unusual problems
5. Managing time, resources, and territorial considerations

Qualifications

• Mechanical and Electrical mindset
• Experience and training with Ricoh required
• Ricoh Certifications required
• Experience with Canon, HP, Xerox, and other manufacturers is a plus
• Strong computer knowledge

Benefits

• Medical, Dental, Vision, and Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• Paid training and certification
• Company vehicle
• Company-paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate diversity because it makes us stronger.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Business Supplies & Equipment

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