Field Services Specialist: Office Equipment Repair

Ricoh USA, Inc.; Hilo (HI); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401K

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Hilo, HI is seeking a Field Specialist for Field Services Support. You will service and repair a core set of office products at customer sites, manage territory and parts inventory, and provide 2nd level technical support to colleagues.

The role requires one industry certification, a background from technical school, and 3+ years of related experience. You must be able to travel daily, drive a personal vehicle, and maintain excellent customer relationships while delivering

Qualifications

• Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

Responsibilities

• Specializes in the servicing and repair of a core set of highly complex office products.
• Manages territory, inventory and customer relationships.
• As a specialist, provides 2nd level technical support to other technicians.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Able to work under minimal supervision.

Job description

Ricoh USA, Inc. in Hilo, HI is seeking a Field Specialist for Field Services Support. You will service and repair a core set of office products at customer sites, manage territory and parts inventory, and provide 2nd level technical support to colleagues.

The role requires one industry certification, a background from technical school, and 3+ years of related experience. You must be able to travel daily, drive a personal vehicle, and maintain excellent customer relationships while delivering