Senior Field Technician - 24/7 On-Site Support

Canon U.S.A., Inc.; Roseland (NJ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Referral bonus

Job summary

Canon U.S.A., Inc. seeks a Field Service Technician III to provide on-site and field support across equipment lines. You will diagnose mechanical, electrical, and software issues, perform repairs, and document service activities to Canon standards.

You will travel to customer sites as needed, lift up to 50 pounds, and maintain a high level of customer satisfaction while adhering to security and safety protocols. This is a full-time, on-site role in a 24/7 service environment.

Qualifications

• Requires general or vocational training plus 2–4 years of field technician experience.
• Associate’s degree in electronics or electrical engineering or equivalent experience.
• Direct experience as a field technician.
• Must be able to lift 50 pounds and be active more than 50% of the time.
• Willingness to travel with a valid driver’s license.

Responsibilities

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards.
• Report product failure trends with documentation for managers.
• Provide efficient field/shop/on-site maintenance to meet customer demands.
• Maintain technical information and Canon property records.
• Assist with escalated technical/customer service issues as needed.
• Maintain knowledge to repair multiple product lines with diagnostics and preventive maintenance.
• Coordinate with supervisors and other departments on solutions.
• Interface with customer IT departments.

Education

Associate’s degree in electronics or electrical engineering capacity

General/vocational training

Job description

Canon U.S.A., Inc. seeks a Field Service Technician III to provide on-site and field support across equipment lines. You will diagnose mechanical, electrical, and software issues, perform repairs, and document service activities to Canon standards.

You will travel to customer sites as needed, lift up to 50 pounds, and maintain a high level of customer satisfaction while adhering to security and safety protocols. This is a full-time, on-site role in a 24/7 service environment.