Senior Field Service Technician - On-Site, 24/7 Support

Canon U.S.A., Inc.; Del Paso (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician III in Sacramento, CA. This customer-facing role requires diagnosing mechanical, software, network, and system failures and performing on-site maintenance to Canon standards.

You will travel to customer sites, service designated equipment, and report trends with proper documentation. The role demands 2–4 years of field service experience, an electronics/engineering associate degree, valid driver's license, and ability to work 24/7 shift

Qualifications

• Typically requires general and/or vocational training plus 2 to 4 years of related experience.
• An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
• Direct experience working as a field technician.
• The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose mechanical, software, network, and system failures, using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.
• Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Control all technical information and Canon property assigned.
• Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.
• Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.
• Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.
• Interface with customer IT depts.

Skills

Field service experience

Travel readiness

Shift work

Customer-facing

Education

Associate's degree in electronics or electrical engineering

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician III in Sacramento, CA. This customer-facing role requires diagnosing mechanical, software, network, and system failures and performing on-site maintenance to Canon standards.

You will travel to customer sites, service designated equipment, and report trends with proper documentation. The role demands 2–4 years of field service experience, an electronics/engineering associate degree, valid driver's license, and ability to work 24/7 shift