Senior Field Service Technician SME, Remote & Travel

FUJIFILM; San Francisco (CA); Hybrid; USD 83,000 - 90,000; Full time

Job summary

FUJIFILM North America Corporation is seeking a Field Service Technician – Level 4 to serve as SME for a product line and lead other technicians. The role covers remote and on-site support across the Americas, with travel throughout the US and weekends as needed.

The position is remote within the Western region, near a major airport, with ongoing training and collaboration with regional teams. The candidate should have 8+ years field service experience, strong electronics knowledge, and the

Qualifications

• 8+ years of field service experience with toner-based production equipment.
• Strong electronics knowledge and problem-solving abilities.
• Proficient with standard computer software and hardware.
• Excellent organizational and time management skills.
• Must hold a valid driver's license and passport; able to travel up to 70%.

Responsibilities

• Serve as SME for the product line and mentor technicians.
• Lead special projects requiring technical expertise.
• Provide remote and on-site support across the Americas.
• Coordinate with service management to ensure issue resolution.
• Conduct Training classes and assist in demos when needed.
• Maintain documentation and shipment/return of parts.

Skills

Field service experience with toner‑to

Extensive knowledge of electronics

Computer skills: OS & hardware

Organizational & time management

Excellent communication (verbal & -)

Microsoft applications

Travel availability 70%

Customer service excellence

Cross-functional collaboration

Education

High School diploma or GED equivalent

Two-year electronics or mechanical engineering degree or equivalent

Job description

FUJIFILM North America Corporation is seeking a Field Service Technician – Level 4 to serve as SME for a product line and lead other technicians. The role covers remote and on-site support across the Americas, with travel throughout the US and weekends as needed.

The position is remote within the Western region, near a major airport, with ongoing training and collaboration with regional teams. The candidate should have 8+ years field service experience, strong electronics knowledge, and the