Senior Field Service Technician – Remote Lead (Travel)

FUJIFILM Electronic Materials (Europe) N.V.; San Francisco (CA); Sur place; USD 55 000 - 59 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Résumé du poste

FUJIFILM North America Corporation seeks a Field Service Technician – Level 4 to act as SME for a product line, providing complex field and remote support across North and South America. The role requires travel up to 70% and leadership of other technicians in special projects.

The ideal candidate will have 8+ years in field service, Electronics/ME degree or equivalent, and strong communication skills. This is a remote role within the Western US region near major airports.

Qualifications

• High School diploma or GED equivalent.
• 8 or more years of field service experience with industry-related product lines.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Field service experience with toner-based production equipment.
• Extensive knowledge of electronics.
• Computer skills with emphasis on operating systems and hardware.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written).
• Working knowledge of Microsoft applications and outstanding customer service.
• Requires a valid state driver's license (Real ID compliant), and passport.
• Must be able to do extensive traveling: 70%.

Responsabilités

• Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
• Lead team in special projects requiring technical expertise.
• Recognize technical gaps and proactively pursue solutions for the team.
• Provide remote and on-site support and repair to customers in Mexico, North and South America.
• Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues.
• Develop strong working relationships with customers.
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements.
• Complete and submit service activity information and paperwork timely to the appropriate group/department.
• Monitor and manage the return of all parts.
• Manage and complete all Preventative Maintenance requirements.
• Attend training classes (locations throughout the world), to stay current on both new and existing products.
• Liaison directly with product manufacturers (including overseas) Weekend work and overtime required as needed for installations, service calls and training.
• Conduct technical training classes for technicians.
• Provide sales assistance in demos and/or customer visits as needed.
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution.
• Communicate technical issues to the Technical Service Manager and technical support group.
• Perform related duties as assigned by manager.

Connaissances

Field service experience

Electronics knowledge

Communication skills

Microsoft applications

Formation

Two-year electronics or mechanical engineering degree

High School diploma or GED

Description du poste

FUJIFILM North America Corporation seeks a Field Service Technician – Level 4 to act as SME for a product line, providing complex field and remote support across North and South America. The role requires travel up to 70% and leadership of other technicians in special projects.

The ideal candidate will have 8+ years in field service, Electronics/ME degree or equivalent, and strong communication skills. This is a remote role within the Western US region near major airports.