Senior Field Service Technician — Remote (Illinois)

BlackBerry Inc.; Chicago (IL); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health, Life & Disability

401k with Company Contributions

Employee Stock Acquisition Plan

11 paid holidays

Job summary

ABB is seeking a Field Service Technician to perform on-site field work across customer sites in Illinois, with remote work options. You will execute installations, testing, and commissioning of critical power equipment, while coaching technicians and ensuring safety standards.

The role emphasizes identifying improvements, maintaining relationships with customers, and contributing to sales opportunities. Candidates must have electrical engineering credentials and substantial field experience in

Qualifications

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years servicing critical power equipment.
• Associates Degree in electrical technology with 6+ years servicing critical power equipment.
• High School Diploma/GED with 8+ years of experience servicing critical power equipment.

Responsibilities

• Perform field service tasks and on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and replacements.
• Coach technicians, supervise complex site activities, and train team members.
• Prepare material lists and ensure availability of parts and equipment.
• Identify opportunities for operational improvement and communicate them internally.
• Follow safety protocols and report unsafe practices.
• Identify potential equipment failures and recommend corrective actions.
• Contribute to customer satisfaction and identify potential new sales opportunities.

Skills

Communication skills

MS Office

MS Project

Test planning

Organization / time management

Education

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology

Associates Degree in Electrical Technology

High School Diploma/GED with 8+ years experience

Tools

MS Project

Excel

Electrical testing equipment

Job description

ABB is seeking a Field Service Technician to perform on-site field work across customer sites in Illinois, with remote work options. You will execute installations, testing, and commissioning of critical power equipment, while coaching technicians and ensuring safety standards.

The role emphasizes identifying improvements, maintaining relationships with customers, and contributing to sales opportunities. Candidates must have electrical engineering credentials and substantial field experience in