Sr. Service Technician

Super Micro Computer Spain, S.L.; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

Participation in bonus and equity award programs

Job summary

Super Micro Computer Spain, S.L. is seeking a Sr. Service Technician in Memphis, Tennessee, responsible for fieldwork at customer sites to resolve and repair server systems. This role requires exceptional technical aptitude, a minimum of 5 years of experience in debugging and troubleshooting hardware, and the ability to work flexible hours.

The Technician will engage in hands-on work with servers from various manufacturers and support customer satisfaction through service excellence while collaborating effectively with engineering teams.

Qualifications

• Minimum 5 years of experience debugging, troubleshooting, or repairing hardware.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP) is a plus.
• Touch-type 40+ words per minute.

Responsibilities

• Work in a data center environment at customer site.
• Provide on-premise field repair at customer facility.
• Collaborate with other engineers and project managers.

Skills

Debugging

Troubleshooting

Communicating with customers

Hands-on with servers

Education

High school or associate’s degree preferred

Bachelor’s degree in engineering

Tools

Pallet jack

Forklift

Job description

Job Summary

Supermicro is seeking a Sr. Service Technician who will perform fieldwork at customer sites to resolve and repair server systems. The role is critical to post‑sales support, requiring exceptional technical aptitude with server products and excellent interpersonal skills. The Technician will support the Global Service network and help build a world‑class field engineering organization.

Essential Duties And Responsibilities

• Primarily work in a datacenter environment at customer site.
• Provide on‑premise field repair at customer facility.
• Work flexible hours and/or shifts, including weekends and holidays as needed.
• Determine requirements and root cause of technical issues by working directly with customers.
• Answer inquiries by clarifying desired information; research, locate, and provide accurate information.
• Perform hands‑on work on servers and networking equipment.
• Resolve problems by clarifying issues, researching and exploring alternative solutions, implementing solutions, and escalating unresolved problems.
• Fulfill requests by clarifying desired information, completing transactions, and forwarding requests.
• Ensure escalation situations are managed and corrected quickly and professionally.
• Drive customer satisfaction through service excellence.
• Collaborate with other engineers, account managers, and developers.
• Contribute information such as fault triage and training materials.
• Attend and complete all required training and certification exams.
• Achieve proficiency in service and repair of all systems (current, new, and updates).

Qualifications

• High school or associate’s degree preferred; bachelor’s degree in engineering is a huge plus.
• Minimum 5 years of experience debugging, troubleshooting, or repairing hardware, preferably computer and/or server products.
• Hands‑on experience with servers (Supermicro, EMC, DELL, HP) is a plus.
• Experience communicating with customers and resolving conflicts.
• Touch‑type 40+ WPM.
• Relevant experience, including military experience or CLEP, may be counted towards a degree.
• Background in Linux or networking is a plus.
• Ability to travel up to 15 days per year.
• Must have authorization to work in the U.S. without sponsorship.

Physical Requirements

• Work often performed in a data center environment requiring physical dexterity.
• Ability to lift 50 lbs.
• Use a buddy system for moving objects more than 50 lbs; for applicable positions, must operate pallet jack and forklift safely and efficiently.
• Comfortable with environments that expose to noise.
• Available to work weekends, with schedule varying depending on site operational needs; flexibility required.

Salary Range

Salary depends on location, level, education, training, specific skills, years of experience, and comparison to other employees in the role. The role includes a comprehensive benefits package and may offer additional compensation such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in its employee population. The company’s policy provides equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Job Details

Job Req ID: 29325
Date: Jun 24, 2026
Location: Memphis, Tennessee, United States
Company: Super Micro Computer