Senior Field Service Technician - HV Diagnostics Lead

Rivian Automotive; Belgrade (MT); Hybrid; USD 40,000 - 75,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Paid vacation and comprehensive health

Job summary

Rivian Automotive seeks an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. Based mainly at a service center, you may travel to remote locations or production plants to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment, with strong cross-functional engagement and documentation

Qualifications

• High School Diploma or equivalent preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.
• Flexibility to travel to regional locations or production plants as needed.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings.
• Provide high-level diagnostic guidance and perform remote diagnostics or repairs as needed.
• Coach, mentor, and train junior technicians and cross-functional partners.
• Lead shop-floor technical problem-solving and foster cross-functional collaboration.
• Utilize specialized diagnostic tools to resolve complex electrical, HV, and network faults.
• Produce high-quality documentation and provide root-cause analysis and feedback to leadership.
• Interact professionally with customers, suppliers, and internal teams during escalations.

Skills

Diagnostics

Leadership

Problem-solving

Team mentoring

Customer service

Education

High School Diploma or equivalent

Automotive repair school graduation

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian Automotive seeks an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. Based mainly at a service center, you may travel to remote locations or production plants to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics in a fast-paced environment, with strong cross-functional engagement and documentation