Senior Field Service Technician – HV Diagnostics Lead

Rivian; Sterling (VA); On-site; USD 43,000 - 83,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Health, dental, vision insurance

Job summary

Rivian seeks a Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations. The role may involve remote work, travel to remote locations, or plant site assignments to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle high-level diagnostic challenges in a fast-paced environment across service centers and customer sites.

Qualifications

• 5–8+ years automotive repair experience.
• 3–8+ years on High Voltage (HV) systems.
• Leadership or supervisory experience preferred.
• Background in continuous improvement and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics and complex repairs in service centers or field locations.
• Provide high-level diagnostic guidance and remote troubleshooting support.
• Coach, mentor, and train junior technicians; lead problem-solving.
• Use specialized diagnostic tools to resolve HV and network faults.
• Drive quality and standardized repair processes across workflows.
• Oversee parts operations including ordering, inventory, and billing.
• Document learnings and provide technical feedback to engineering teams.
• Engage with customers, suppliers, and internal teams during escalations.

Skills

Advanced diagnostics

Leadership

Mentoring

Troubleshooting

Diagnostic evaluation

Education

High School Diploma or equivalent

Auto repair certification

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian seeks a Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations. The role may involve remote work, travel to remote locations, or plant site assignments to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle high-level diagnostic challenges in a fast-paced environment across service centers and customer sites.