Senior Field Service Technician HV Diagnostics Lead

Rivian Automotive

Cleveland (OH)

On-site

USD 60,000 - 101,000

Full time

2 days ago

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Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Comprehensive benefits

Job summary

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in supporting complex vehicle repairs and field operations. The role is primarily based at a service center but may involve remote work, travel to remote locations, or work at production plants to provide advanced field support as business needs demand.

You will mentor junior technicians, drive continuous improvement, and tackle complex diagnostic challenges using HV and network diagnostics

Qualifications

High School Diploma or equivalent preferred.
Graduation from automotive repair school preferred.
Minimum age 21 with valid driver’s license.
Ability to travel to regional locations as needed.
Proficient in Windows/Mac work orders and diagnostics docs.

Responsibilities

Perform bumper-to-bumper diagnostics and complex repairs in service centers and field settings.
Provide high-level diagnostic guidance and remote troubleshooting.
Coach and mentor junior technicians; lead problem-solving efforts.
Utilize diagnostic tools to resolve complex HV and network faults.
Conduct road tests and drive standards across repair workflows.
Oversee complex parts operations including ordering, receiving, and inventory.
Produce documentation and provide root-cause analysis to leadership.