Senior Field Service Technician — HV Diagnostics Lead

Rivian; Cleveland (OH); On-site; USD 40,000 - 67,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401(k) plan

Employee stock purchase

Job summary

Rivian is seeking an experienced Senior Field Service Technician in Ohio to lead advanced diagnostics, repairs, and field support. The role combines customer-site fieldwork with service-center leadership, focusing on high-voltage and automated systems, continuous improvement, and mentorship.

You will travel to remote locations or production sites as needed, driving quality and safety standards while mentoring junior technicians and coordinating with engineering and support teams.

Qualifications

• High School Diploma, GED, or recognised equivalency preferred.
• Graduation from an accredited automotive repair school or vocational program preferred.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
• Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Skills

Advanced diagnostics

HV systems

Leadership

Remote troubleshooting

Documentation

Parts management

Problem solving

Education

High school diploma

Auto repair training

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian is seeking an experienced Senior Field Service Technician in Ohio to lead advanced diagnostics, repairs, and field support. The role combines customer-site fieldwork with service-center leadership, focusing on high-voltage and automated systems, continuous improvement, and mentorship.

You will travel to remote locations or production sites as needed, driving quality and safety standards while mentoring junior technicians and coordinating with engineering and support teams.