Senior Field Service Technician: Access Control & CCTV

K Group Companies; Toledo (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

100% employer paid health insurance

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

401k with Safe Harbor contributions

Profit sharing

Job summary

K Group Companies in Ohio is seeking a Field Service Technician II to join our field team and oversee installation and service tasks across the Ohio market. The role builds on Level I duties and adds leadership, advanced configuration, FAT testing, and customer training to ensure reliable, safe, and fully operational systems.

The candidate will mentor Level I installers, manage service tickets, coordinate with project managers and customers, and work with nurse call, access control, and video

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Exhibit a deep understanding of project scopes and service expectations taking full accountability for assigned tasks, and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking feedback
• Establish and maintain regular and effective communication channels with Project Delivery Coordinators, Project Managers, and customers
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products
• Pursue ongoing professional development opportunities, with a focus on leadership and communication skills
• Skillfully perform Factory Authorized Testing (FAT) of products before installation
• Demonstrate proficiency in system configuration and the successful commissioning of systems
• Embrace the flexibility of the role by taking additional duties as needed

Skills

Electrical knowledge

Telecommunications

Networking basics

IT networking

Reading architectural drawings

Team management

Project/service ticketing

Leadership

Nurse call / CCTV / security systems

Tools

TCP/IP fundamentals

Job description

K Group Companies in Ohio is seeking a Field Service Technician II to join our field team and oversee installation and service tasks across the Ohio market. The role builds on Level I duties and adds leadership, advanced configuration, FAT testing, and customer training to ensure reliable, safe, and fully operational systems.

The candidate will mentor Level I installers, manage service tickets, coordinate with project managers and customers, and work with nurse call, access control, and video