Field Tech II: Access Control & CCTV Lead

K-Group-Companies; Kentucky; Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

Health insurance (employer paid)

Disability insurance (employer paid)

Dental & Vision insurance (employer"s)

401k with Safe Harbor

Profit sharing opportunities

Job summary

K Group Companies is seeking a Field Service Technician Level II to support the Ohio market. This role advances Level I responsibilities with leadership duties, installation leadership, and hands-on configuration and commissioning of diverse systems.

You will train customers at a basic operations level and ensure high installation quality. The position emphasizes leadership, FAT execution, and effective communication with project teams, customers, and coordinators.

Qualifications

• Minimum 2 years in a construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have valid US Driver’s license

Responsibilities

• Execute all Level I installer roles and responsibilities, following our documentation to uphold high installation standards.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations and deliver reliable results.
• Lead a team by delegating tasks and fostering collaboration.
• Mentor Level 1 installers and seek feedback for improvement.
• Communicate with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call systems, card access systems, and video surveillance products on diverse projects.
• Pursue ongoing professional development, focusing on leadership and communication.
• Perform Factory Authorized Testing (FAT) before installation to ensure quality.
• Configure and commission systems to deliver reliable, fully operational solutions.
• Willingly take on additional duties as business needs evolve.

Skills

Field service experience

Electrical knowledge

Networking knowledge

Team leadership

Communication skills

Driver's license

Tools

IP addressing knowledge

Networking hardware basics

Nurse call / CCTV familiarity

Job description

K Group Companies is seeking a Field Service Technician Level II to support the Ohio market. This role advances Level I responsibilities with leadership duties, installation leadership, and hands-on configuration and commissioning of diverse systems.

You will train customers at a basic operations level and ensure high installation quality. The position emphasizes leadership, FAT execution, and effective communication with project teams, customers, and coordinators.