Senior Field Service Lead - On-Site Repairs & Tech Leadership

Kelling Group; Maryland; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Company pension

Health and wellbeing programme

Cycle-to-work scheme

Employee discounts

Free on-site parking

Growth opportunities

Job summary

Kelling Group is seeking a Senior Field Service Engineer to lead a small team of engineers on welfare equipment service work at customer sites. The role combines hands-on repair work with technical leadership and customer support across multiple sites.

The successful candidate will diagnose, repair and service electrical, mechanical and hydraulic systems, manage safety compliance, document activities and drive first-time fix rates while coordinating with the engineering team.

Qualifications

• Experience with mechanical and electrical systems.
• Driver's license required.
• Attention to detail essential.
• Willingness to travel and flexibility with hours.
• Ability to work independently or in a team.
• Excellent time-keeping and self-motivation.

Responsibilities

• Carry out servicing, maintenance, fault finding and repairs across welfare equipment at customer sites.
• Diagnose and rectify mechanical, electrical and hydraulic faults safely and efficiently.
• Complete planned maintenance, breakdowns, inspections and emergency call-outs.
• Ensure work is completed in line with company standards, manufacturer specifications and health & safety requirements.
• Maintain high first-time fix rates and minimise repeat visits.
• Complete job documentation accurately and identify customer damage and recharge opportunities.
• Provide direct line management and technical leadership to a team of Field Service Engineers.
• Support recruitment, onboarding and induction of new engineers.
• Foster a positive, accountable, high-performing team culture.

Skills

Mechanical knowledge

Electrical knowledge

Driver's license

Attention to detail

Flexibility for travel

Team work

Self-motivation

Time management

Job description

Kelling Group is seeking a Senior Field Service Engineer to lead a small team of engineers on welfare equipment service work at customer sites. The role combines hands-on repair work with technical leadership and customer support across multiple sites.

The successful candidate will diagnose, repair and service electrical, mechanical and hydraulic systems, manage safety compliance, document activities and drive first-time fix rates while coordinating with the engineering team.