Senior Field Service Lead – HV & EV Diagnostics

Rivian Automotive; Sharonville (OH); Sur place; USD 40 000 - 66 000; Plein temps

Résumé du poste

Rivian is seeking a Senior Field Service Technician to act as a technical expert and team leader for complex vehicle repairs and field operations. The role blends hands-on diagnostics with mentorship, often at service centers but also traveling to remote sites or production plants as needed.

The candidate will drive continuous improvement, lead troubleshooting efforts, and coordinate with field service engineers to uphold Rivian quality standards across repair workflows.

Qualifications

• High School Diploma or GED preferred.
• Graduation from automotive repair school or vocational program preferred.
• 5+ years automotive repair experience with bumper-to-bumper diagnostics preferred.
• 3+ years hands-on high voltage vehicle work experience preferred.
• Experience in leadership or mentoring roles preferred.

Responsabilités

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers or field settings.
• Provide high-level diagnostic guidance and remote troubleshooting for field teams.
• Coach, mentor, and train junior technicians and internal partners; lead cross-functional problem-solving.
• Utilize specialized diagnostic tools to resolve complex electrical, HV, and network faults.
• Conduct road tests to verify repair quality and drive continuous improvement in workflows.
• Oversee parts operations including ordering, receiving, inventory and billing to ensure efficiency.
• Produce high-quality documentation and provide root-cause analysis for engineering feedback.

Connaissances

Diagnostics

HV systems

Network electronics

Leadership

Documentation

Formation

High School Diploma or equivalent

Automotive repair school graduate

Outils

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Description du poste

Rivian is seeking a Senior Field Service Technician to act as a technical expert and team leader for complex vehicle repairs and field operations. The role blends hands-on diagnostics with mentorship, often at service centers but also traveling to remote sites or production plants as needed.

The candidate will drive continuous improvement, lead troubleshooting efforts, and coordinate with field service engineers to uphold Rivian quality standards across repair workflows.