Senior Field Service Lead - EV Diagnostics & HV Expert

Rivian Automotive; Town of Henrietta (NY); Sur place; USD 4 984 000 - 9 428 000; Plein temps

Résumé du poste

Rivian is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. Based mainly at a service center, you may travel to remote locations or production plants to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics using specialized tools. Strong leadership and HV diagnostics are essential for success in this role.

Qualifications

• 5 to 8+ years of automotive repair experience preferred.
• 3 to 8+ years of hands-on HV system experience.
• Experience in leadership or supervisory roles preferred.
• Background in continuous improvement and escalation management.

Responsabilités

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor, and train junior technicians and internal partners.
• Utilize specialized diagnostic tools to resolve complex electrical, HV, and network faults.
• Conduct road tests to verify repair quality and drive continuous improvement.
• Oversee parts operations including ordering, receiving, inventory and billing.
• Produce documentation and provide root-cause feedback to engineering teams.
• Interact with customers, suppliers, and internal teams during escalations.

Connaissances

Advanced Diagnostics

Remote Troubleshooting

Leadership

HV & Power Electronics

CAN/LIN Networking

Documentation & Feedback

Formation

High School Diploma or equivalent

Automotive repair school certificate

Outils

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Description du poste

Rivian is seeking an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. Based mainly at a service center, you may travel to remote locations or production plants to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostics using specialized tools. Strong leadership and HV diagnostics are essential for success in this role.