Senior Field Service Engineer — Global Equipment Specialist

Carl Zeiss SBE, LLC; Dublin (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Vacation and sick pay

Job summary

Carl Zeiss SBE, LLC in the United States seeks a Senior Field Service Engineer to service, install, troubleshoot, and repair highly complex ZEISS equipment at customer sites. The role requires independent problem solving, a strong customer focus, and the ability to work across cross-functional teams.

You will travel domestically and internationally up to 50%, train customers and staff, document activities, and contribute to service performance and long-term local goals.

Qualifications

• Associate degree or technical certification in mechatronics, mechanical engineering, engineering, natural science, or related field.
• Bachelor's degree from an university of applied sciences or comparable institution preferred.
• 3–5 years of relevant field service or technical service experience.
• Experience servicing automated systems; electron- or ion-beam systems preferred.

Responsibilities

• Install, maintain, upgrade, troubleshoot, and repair highly complex equipment and accessories across portfolio.
• Diagnose mechanical, hardware, software, and system failures, develop practical solutions.
• Coordinate and implement complex technical solutions to minimize downtime.
• Provide advanced technical and scientific support to customers and internal teams.
• Perform installation, maintenance, and repair domestically and internationally (up to 50%).
• Build and maintain relationships with customers and sales teams.

Skills

Independent problem solving

Customer orientation

Cross-functional teamwork

Technical communication

Training delivery

Education

Associate degree or technical certification

Bachelor's degree preferred

Tools

Automated systems

Electron/ion-beam systems (preferred)

Job description

Carl Zeiss SBE, LLC in the United States seeks a Senior Field Service Engineer to service, install, troubleshoot, and repair highly complex ZEISS equipment at customer sites. The role requires independent problem solving, a strong customer focus, and the ability to work across cross-functional teams.

You will travel domestically and internationally up to 50%, train customers and staff, document activities, and contribute to service performance and long-term local goals.