Senior Field Service Engineer — Global Tech Support

Zeiss Group in; Dublin (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS invites applications for a Senior Field Service Engineer to service, install, troubleshoot, and repair highly complex ZEISS equipment at customer sites. You will minimize downtime and serve as a technical resource for customers and fellow engineers worldwide.

Role requires 3–5 years in field service, experience with automated/electron-beam systems, and willingness to travel up to 50%. Excellent English communication is essential, German is a plus.

Qualifications

• Associate degree or technical certification in mechatronics, mechanical engineering, engineering, a natural science, or related technical field.
• Bachelor's degree from a university of applied sciences or comparable institution is preferred.
• 3-5 years of relevant professional experience in a field service or technical service environment.
• Experience servicing automated systems; electron- or ion-beam systems are preferred.
• Experience working in multinational, cross-functional teams and managing customer relationships and escalated technical issues.
• Excellent written and verbal communication skills in English; German-language skills are beneficial for technical support and training.
• Willingness and ability to travel domestically and internationally up to 50%.

Responsibilities

• Install, maintain, upgrade, troubleshoot, and repair highly complex equipment and accessories across the assigned portfolio.
• Diagnose mechanical, hardware, software, and system failures and develop practical solutions.
• Coordinate and implement complex technical solutions to minimize customer downtime.
• Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams.
• Perform installation, maintenance, and repair activities domestically and internationally as needed.
• Build and maintain strong relationships with customers and sales teams for complex applications.
• Plan and deliver complex technical training for customers and employees.

Skills

Customer service orientation

Excellent communication

Troubleshooting

Teamwork

Problem-solving

Education

Associate degree or technical certification in mechatronics or related field

Bachelor's degree preferred

Tools

Electron-beam systems experience

Automated systems experience

Job description

ZEISS invites applications for a Senior Field Service Engineer to service, install, troubleshoot, and repair highly complex ZEISS equipment at customer sites. You will minimize downtime and serve as a technical resource for customers and fellow engineers worldwide.

Role requires 3–5 years in field service, experience with automated/electron-beam systems, and willingness to travel up to 50%. Excellent English communication is essential, German is a plus.