Field Service Controls Engineer - Biotech Instrumentation

The QualiFind Group; Rhode Island; On-site; USD 70,000 - 90,000; Full time

Job summary

The QualiFind Group is seeking a Field Service Electronics Engineer to support a Danish-based client known for world-class cell counting equipment. You will maintain and service their new automated platform, traveling to biotech and pharma labs to ensure high uptime and customer satisfaction.

This hands-on role requires strong electromechanical knowledge, excellent English, and a proactive approach. Expect extensive travel and a customer-facing, problem-solving environment.

Qualifications

• Bachelor’s or Master’s degree in Mechatronics or Electrical Engineering.
• 2+ years of field experience with electromechanical equipment or automation systems.
• Strong knowledge of sensors, actuators, firmware interaction, and basic networking.
• Good communication skills in English.
• Valid driver’s license and willingness to travel domestically (80% of work time).

Responsibilities

• Perform recurrent annual maintenance, troubleshoot, and repair instruments at customer sites (biotech and pharma labs).
• Service electromechanical systems, including firmware updates and component replacement.
• Inspect setups to identify risks and read system logfiles to mitigate downtime.
• Collaborate with R&D and Product Management for field insights and product improvements.
• Act as an ambassador for the company, delivering high customer service and professionalism.
• Document all interventions in the CRM service system.

Skills

Customer-facing

Field service experience

English communication

Education

Bachelor's or Master's in Mechatronics or Electrical Engineering

Tools

CRM systems

Firmware update tooling

Job description

The QualiFind Group is seeking a Field Service Electronics Engineer to support a Danish-based client known for world-class cell counting equipment. You will maintain and service their new automated platform, traveling to biotech and pharma labs to ensure high uptime and customer satisfaction.

This hands-on role requires strong electromechanical knowledge, excellent English, and a proactive approach. Expect extensive travel and a customer-facing, problem-solving environment.