Field Service Engineer — Lab Instrument Support (Remote)

Charles River Laboratories; Charleston (SC); On-site; USD 80,000 - 90,000; Full time

Job summary

Charles River Laboratories is seeking a Field Customer Support Specialist to service Endosafe instruments across North America, including nexgen MCS, nexgen PTS, Bio Tek Elx808 plate reader, and endotoxin testing systems. The role covers on-site service, installations, maintenance, and validations at customer locations.

Requires engineering/chemistry/microbiology/biology background, 3+ years experience, ability to work from home-based office, and willingness to travel frequently.

Qualifications

• Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field.
• High level of technical ability and able to work under pressure.
• 3+ years of related experience.
• Ability to work from a home-based office.
• Frequent travel, sometimes with short notice.

Responsibilities

• Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
• Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.
• Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
• Assisting field sales personnel in product demonstrations, new customer training, and product validations.
• Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
• Responsible for resolving client testing laboratory instrument service issues.

Skills

3+ years experience

Technical ability

Home-based office

Travel (frequent)

Education

Engineering

Chemistry

Microbiology

Biology

Job description

Charles River Laboratories is seeking a Field Customer Support Specialist to service Endosafe instruments across North America, including nexgen MCS, nexgen PTS, Bio Tek Elx808 plate reader, and endotoxin testing systems. The role covers on-site service, installations, maintenance, and validations at customer locations.

Requires engineering/chemistry/microbiology/biology background, 3+ years experience, ability to work from home-based office, and willingness to travel frequently.