Senior Field Service Engineer, DSE – PowerEdge XE Expert

Dell Inc.; Denton (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Dell Technologies in Denton, TX seeks an Onsite Designated Support Engineer (DSE) – Principal Engineer to drive rapid issue resolution for PowerEdge XE systems. You will analyze problems, coordinate diagnostics, document solutions, and collaborate with global teams to improve service processes.

You'll work in a fast-paced, customer-critical environment providing remote diagnostics when needed and shaping support strategies to enhance product reliability and customer satisfaction.

Responsibilities

• Resolve complex technical issues in a fast-paced, customer-critical environment.
• Analyze problems, identify causes, and document solutions for PowerEdge XE.
• Coordinate remote diagnostics and escalation with engineering and services teams.

Job description

Dell Technologies in Denton, TX seeks an Onsite Designated Support Engineer (DSE) – Principal Engineer to drive rapid issue resolution for PowerEdge XE systems. You will analyze problems, coordinate diagnostics, document solutions, and collaborate with global teams to improve service processes.

You'll work in a fast-paced, customer-critical environment providing remote diagnostics when needed and shaping support strategies to enhance product reliability and customer satisfaction.