Principal Engineer, Field Service, Denver, Colorado

Dell Inc.; Colorado; On-site; USD 120,000 - 180,000; Full time

Job summary

Dell Technologies in Denver, Colorado seeks an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE. You will drive resolution for the customer’s technology sets, delivering personalized support, coordinating service events, and ensuring rapid problem-solving in a customer-critical environment.

This role focuses on improving processes, standards, and strategies to optimize Dell’s Support Services and overall customer satisfaction.

Responsibilities

• Drive resolution for customer technology sets and complex issues in a fast-paced environment.
• Provide personalized support and coordinate service events for Dell Technologies PowerEdge XE.
• Improve processes, standards, and strategies to optimize our Support Services.

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team Denver, Colorado.

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.