Principal Engineer, Field Service, Denver, Colorado

Dell Inc.; Denver (CO); On-site; USD 140,000 - 190,000; Full time

Job summary

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE) – Principal Engineer for PowerEdge XE in Denver, Colorado. You will lead resolution efforts for complex customer environments, delivering expert guidance and hands-on support on Dell hardware and software stacks.

You will collaborate with cross-functional teams to streamline problem-solving, document outcomes, and drive continuous improvement in support processes and service delivery for critical customer environments.

Responsibilities

• Drive resolution for customer technology sets as Onsite Designated Support Engineer (DSE) for PowerEdge XE.
• Resolve complex technical issues in a fast-paced, customer-critical environment and document solutions.
• Improve processes, standards, and strategies to optimize Dell Support Services.

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team Denver, Colorado.

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer’s technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.