Principal Engineer, Field Service - Denton, Texas

Dell Inc.; Denton (TX); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Dell Technologies in Denton, TX seeks an Onsite Designated Support Engineer (DSE) – Principal Engineer to drive rapid issue resolution for PowerEdge XE systems. You will analyze problems, coordinate diagnostics, document solutions, and collaborate with global teams to improve service processes.

You'll work in a fast-paced, customer-critical environment providing remote diagnostics when needed and shaping support strategies to enhance product reliability and customer satisfaction.

Mansioni

• Resolve complex technical issues in a fast-paced, customer-critical environment.
• Analyze problems, identify causes, and document solutions for PowerEdge XE.
• Coordinate remote diagnostics and escalation with engineering and services teams.

Descrizione del lavoro

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.