Principal Engineer, Field Service - Denton, Texas

Dell Inc.; Texas; On-site; USD 140,000 - 200,000; Full time

Job summary

Dell Technologies is seeking an Onsite Designated Support Engineer (DSE) – Principal Engineer for the PowerEdge XE line, based onsite in Texas. You will lead issue resolution, coordinate service events, and drive process improvements in a fast-paced, customer-critical environment.

As a Principal Engineer on the DSE Product Services team, you will analyze complex technical problems, document findings, and provide expert guidance to customers and field engineers, ensuring high-quality outcomes and

Job description

PowerEdge XE: Onsite Designated Support Engineer (DSE); Principal Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization, and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution, and document the problem. Join us as a Principal Engineer on our DSE Product Services team!

What you'll achieve

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be driving resolution for the customer's technology sets. Customers benefit from personalized support, coordinated service events, and streamlined problem resolution. You will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.