Senior Field Service Engineer – Dialysis Systems

Outset Medical; Seattle (WA); On-site; USD 32,000 - 44,000; Full time

Job summary

Outset Medical is seeking a Field Service Engineer II to install, maintain, troubleshoot, and repair the Tablo Dialysis System across the United States. You will report to the Manager, Field Service and ensure optimal system performance for clinicians and patients.

As a field representative, you will work closely with clinical staff and patients, deliver tier 1 and 2 technical support, document service activities, and collaborate with Production, Engineering, Marketing, and Sales while traveling

Qualifications

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license and own transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on personal credit card (reimbursed).

Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Skills

Field service experience

Electrical knowledge

Mechanical knowledge

Fluidics knowledge

Valid driver's license

Customer-facing communication

Education

Associates degree or military equivalent

Tools

ERP databases

Microsoft Office (Excel/Word/Outlook/PowerPoint)

Job description

Outset Medical is seeking a Field Service Engineer II to install, maintain, troubleshoot, and repair the Tablo Dialysis System across the United States. You will report to the Manager, Field Service and ensure optimal system performance for clinicians and patients.

As a field representative, you will work closely with clinical staff and patients, deliver tier 1 and 2 technical support, document service activities, and collaborate with Production, Engineering, Marketing, and Sales while traveling