Dialysis Field Service Engineer II

Outset Medical, Inc.; Freeport (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Outset Medical, Inc. is seeking a Field Service Engineer II to install, maintain, and repair the Tablo Dialysis System at healthcare facilities and patients' homes across the United States.

You will work closely with clinical staff, provide on-site technical support, and contribute to training and documentation in collaboration with R&D and operations. The role requires strong engineering fundamentals, travel readiness, and a commitment to quality and patient care.

Qualifications

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Responsibilities

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Skills

Customer Focus

Intellectual horsepower

Composure

Functional/Technical Skills

Self-Knowledge

Schematic Interpretation

MS Office

ERP Systems

Education

Associate degree in Electrical/Electronics/Mechanical/Fluidics

Tools

ERP systems

MS Office

Job description

Outset Medical, Inc. is seeking a Field Service Engineer II to install, maintain, and repair the Tablo Dialysis System at healthcare facilities and patients' homes across the United States.

You will work closely with clinical staff, provide on-site technical support, and contribute to training and documentation in collaboration with R&D and operations. The role requires strong engineering fundamentals, travel readiness, and a commitment to quality and patient care.