Senior Field Service Engineer - Diagnostics (SF Bay Area)

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 82,000 - 152,000; Full time

Benefits offered by this job

Company car provided

Job summary

Roche is seeking a Senior Field Engineering Specialist to support the San Francisco Bay Area. The role installs, maintains, and repairs Roche Diagnostics equipment, with up to 70% travel and on-site training for customers.

The successful candidate brings advanced knowledge of electronics, electro-mechanical systems, and IT, plus strong communication and mentoring skills to ensure top-tier service and customer satisfaction.

Qualifications

• High school diploma plus 5 years repairing or servicing mechanical/system hardware/software
• Bachelor's degree in Biomedical/Mechanical/Electrical Engineering or related field +1-2 years experience
• Ability to travel, including some overnight travel

Responsibilities

• Install, maintain and repair Roche Diagnostics equipment
• Provide second level support and on-site training
• Monitor customer equipment performance
• Manage customer accounts and set expectations
• Collaborate with sales for instrument placements and installations

Skills

Electronics

Electro-mechanical systems

Information technology

Customer service

Communication skills

Mentoring

Education

Bachelor's degree in Biomedical Engineering

High school diploma

Job description

Roche is seeking a Senior Field Engineering Specialist to support the San Francisco Bay Area. The role installs, maintains, and repairs Roche Diagnostics equipment, with up to 70% travel and on-site training for customers.

The successful candidate brings advanced knowledge of electronics, electro-mechanical systems, and IT, plus strong communication and mentoring skills to ensure top-tier service and customer satisfaction.