Field Service Engineer, Diagnostics

F. Hoffmann-La Roche AG; Indianapolis (IN); On-site; USD 56,000 - 104,000; Full time

Job summary

Roche is seeking an Associate Field Engineering Specialist to travel up to 25% and service Roche Diagnostics equipment in an assigned territory, including installation, repair and preventative maintenance. You will complete service reports and coordinate with customers to ensure satisfaction and reliability of Roche products.

The role requires a high school diploma plus technical training or military experience, with a preference for a 4-year engineering degree in Biomedical, Mechanical or

Qualifications

• High school diploma plus 2 years of technical school or equivalent military training or equivalent work experience.
• 4-year Engineering Degree in Biomedical/Mechanical/Electrical or related (preferred).

Responsibilities

• Install, repair and maintain Roche Diagnostics equipment.
• Perform preventative maintenance and document service activities.
• Provide routine technical support and customer communication; escalate complex issues.
• Prepare and submit service reports and manage inventories.
• Travel up to 25% to support assigned territory.

Skills

Mechanical repair

Electrical troubleshooting

Customer service

Problem solving

Education

High school diploma

Technical training

Engineering degree (preferred)

Tools

Network/Wireless knowledge

Job description

Roche is seeking an Associate Field Engineering Specialist to travel up to 25% and service Roche Diagnostics equipment in an assigned territory, including installation, repair and preventative maintenance. You will complete service reports and coordinate with customers to ensure satisfaction and reliability of Roche products.

The role requires a high school diploma plus technical training or military experience, with a preference for a 4-year engineering degree in Biomedical, Mechanical or