Senior Field Service Engineer - Critical Power (Remote)

ABB Inc.; New Jersey; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

401k with company contributions

Employee stock purchase plan

Company paid life insurance

AD&D coverage

Health, dental and vision plans

Parental leave

Employee assistance program

Job summary

ABB is seeking a Field Service Technician to join our Smart Power team in Cedar Knolls, NJ. You will perform on-site service tasks, installation, maintenance, and troubleshooting while upholding safety and quality standards.

You will train and supervise technicians, prepare material lists, and pursue opportunities to improve customer satisfaction and operations, in a role offering remote-ready work model where applicable.

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 6+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 8+ years' experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (10+ years) servicing critical power equipment.
• Advanced interpersonal and written/verbal communication across organizational levels.
• Proficiency in MS Office; ability to manage projects with MS Project or Excel.
• Ability to write test plans and report test results.
• Strong organizational skills and deadline-driven administration.
• Demonstrates urgency and ownership to complete the job.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and on-site troubleshooting within certified areas.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Support certification of Associate Field Service Technicians and Field Service Technicians; coach and supervise complex site activities.
• Prepare material lists and ensure parts meet quality standards; anticipate equipment failures and recommend actions.
• Identify opportunities for product and quality improvements; communicate findings to management.
• Follow safety protocols and environmental practices; report unsafe activities or incidents.

Skills

Advanced communication

MS Office

MS Project

Test plans

Organization

Urgency/Ownership

Education

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology

Associates degree in electrical technology

High School Diploma / GED with 10+ years experience

Tools

MS Project

Job description

ABB is seeking a Field Service Technician to join our Smart Power team in Cedar Knolls, NJ. You will perform on-site service tasks, installation, maintenance, and troubleshooting while upholding safety and quality standards.

You will train and supervise technicians, prepare material lists, and pursue opportunities to improve customer satisfaction and operations, in a role offering remote-ready work model where applicable.