Senior Field Service Engineer — Cardiovascular Tech

Johnson Johnson; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Johnson & Johnson, a leader in healthcare, seeks a Principal Field Service Engineer for Biosense Webster in Cardiovascular. This field-based role may be located in multiple U.S. cities including Seattle, San Francisco, Los Angeles, and Dallas.

You will manage customer installations, service and repairs, and collaborate with doctors, nurses, and biomedical engineers to ensure high customer satisfaction. Travel across assigned territories and adherence to regulatory requirements are expected.

Responsibilities

• Perform Remote Technical Support to internal and external through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devises and implements preventative maintenance programs and maintains performance and service records for equipment.
• Manage region and schedule to facilitate all aspects of technical / engineering work required to support all products supported and serviced by the Biosense Webster technical department.
• Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action.
• Provides guidance to customers to include Doctors, Nurses and hospital Biomedical engineers along with Field Service Specialists and/or Representatives and assists when customer satisfaction issues arise.
• Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
• Drive Customer Satisfaction improvement in assigned territory through Monthly review of complaints / Parts Usage / system performance. Analyze data, identify issues and put in corrective actions and improvements ans.
• Completes paperwork, documentation and administrative tasks per policy and procedures.
• Complete, clear and timely update in the Service Management System related to Workorder, Orders.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Manage allocated inventory and complete required audits to support thereof.
• Completes required trainings for supported products and processes.
• Acts as customer

Job description

Johnson & Johnson, a leader in healthcare, seeks a Principal Field Service Engineer for Biosense Webster in Cardiovascular. This field-based role may be located in multiple U.S. cities including Seattle, San Francisco, Los Angeles, and Dallas.

You will manage customer installations, service and repairs, and collaborate with doctors, nurses, and biomedical engineers to ensure high customer satisfaction. Travel across assigned territories and adherence to regulatory requirements are expected.