Senior Server Support Technician — Field & Client‑Facing

Worldwide TechServices, LLC; Middletown Township (PA); On-site; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking an experienced Dynami c Server Support professional to troubleshoot and repair desktop, laptop, and server systems. The role involves direct client interaction, timely responses, and adherence to SLAs while ensuring asset control and accurate reporting.

The ideal candidate has technical certification or equivalent and up to two years of relevant experience, with a valid driver's license and ability to travel to client sites as required.

Qualifications

• Technical school certification or equivalent required.
• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication

Travel to client locations

Lift heavy equipment

Repair toolkit

Own basic repair toolkit

Education

Technical certification or equivalent

Tools

Software knowledge

Hardware knowledge

Job description

Worldwide TechServices is seeking an experienced Dynami c Server Support professional to troubleshoot and repair desktop, laptop, and server systems. The role involves direct client interaction, timely responses, and adherence to SLAs while ensuring asset control and accurate reporting.

The ideal candidate has technical certification or equivalent and up to two years of relevant experience, with a valid driver's license and ability to travel to client sites as required.